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  • Position National Service Co-ordinator
  • Division Alpha Recruitment
  • Job Type Permanent
  • Location Auckland - Central
  • Ref# CHN451370
  • Posted 11 June 2021

We are delighted to represent my client, a company with a strong presence in many workplaces in New Zealand who is seeking a National Service Co-ordinator. My client is a leader in its field and based in Penrose, this is a newly created fast-paced role! This is a full-time permanent role. Hours of work would be Monday - Friday 8:30 am-5:00 pm with a bit of flexibility for start and finish times!

As National Service Co-ordinator, some of your key areas of responsibility will include:

  • Provide administrative support to the Customer Experience team as required and to the National Customer Experience Manager including reporting, cup sales, PM/SO completion
  • Develop trusting and effective working relationships with internal and external stakeholders
  • Inbox Management- Respond and action multiple inboxes for the service team within the specified timeframes
  • Insurance claims and queries – ensure all queries are responded to within the specified time frame and recorded appropriately
  • Process stationery orders and send them to the service team on a regular basis
  • PM Process – Own the Entire PM Process including printing, scanning, realigning, updating
  • Owning the role of Health & Safety Champion for the service team. Driving the Health & Safety Guidelines first and foremost for all customer and enquiries
  • Service TeamSite inductions – ensure all inductions are completed and send to the customer
  • Monthly Commissions – provide the National Customer Experience Manager with Cup & Commission reports within the set timeframe each month

As our ideal candidate you will demonstrate:

  • Previous experience in a similar role would be advantageous
  • Previous experience in Health and safety will be advantageous, as this will be a big part of the role
  • Strong attention to detail 
  • The ability to multitask  
  • Can pick up systems fast, and can work with a computer confidently 

Please only apply if you have permanent residency or are a New Zealand Citizen as this is a permanent role.

If you would like to find out more, please apply now. 

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