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  • Position Lead Support Navigator
  • Division Alpha Recruitment
  • Job Type Permanent
  • Location Auckland - West
  • Ref# CHN453410
  • Posted 14 July 2021

The company and opportunity:

We are proud to represent our client who is an award-winning organisation that has been offering community-based services to people in West Auckland since the 1980s. They are looking for a Lead Support Navigator. This is a full-time permanent position with a very competitive salary on offer with a lot of benefits included. This is a Monday to Friday 8:30-5:00 pm. 

The role, in a nut shell:

Some of your key areas of responsibility will include:

  • Lead a team of 3-5 support navigators, oversee their day to day practice and initiate team meetings with this team
  • Assist the team with any issues or conflicts which are client engagement related escalating to management as required
  • Is accountable to SHRM to ensure their team are meeting their KPIs
  • Lead by setting a good example and engage the team to achieve goals
  • Client load for Lead Support Navigation will be dependent on the team they are leading
  • Check all Support staff in their team are attending external supervision and conduct PDR reviews annually with each team member
  • Ensuring all leave for team is entered in Tech 1 and approving leave if leave is available
  • To work directly with whanau and individuals within Housing First Programme through assessments, whanau drive plans, and connecting whanau and individuals to individual life skill services,advocacy and supports.
  • Provide an integrated and holistic approach to care for whanau and individuals in housing need and to enable and provide client access to relevant services
  • To meet all Key Performance Indicators (KPIs) required

 To be successful in this role: 

  • A tertiary qualification in Social Practice Services: Social Work, Community Development, Nursing, Occupational Therapy, etc.
  • Experience working with those who have experienced abuse and trauma
  • Supervision training or be working towards this
  • Have the ability to lead a team with a focus on guiding and monitoring practice
  • Demonstrate the ability to work in a bi-cultural context and acknowledge the Treaty of Waitangi in practice
  • Have the ability to work with individuals, families or whanau, communities and groups from diverse ethnic and cultural backgrounds.
  • Experience of providing excellence in customer service, with good interpersonal skills including telephone and face-to-face interviews.
  • A sound understanding of community service providers, not-for-profit organisations and/or community housing practices
  • A clean, current driver’s license and willingness to travel.
  • Experience using Recordbase.
  • Excellent written communication skills, including letter and report writing.
  • Clean criminal record
  • Permanent NZ residency or citizenship

What's in it for you? 

There are many benefits to this role, including location, salary, and the opportunity to gain great experience and growth. If this role sounds like you, please apply

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