• Position Service Facilitator-Case Manager
  • Division Alpha Recruitment
  • Job Type Permanent
  • Location Auckland - Central
  • Ref# NF38664
  • Posted 2 April 2019
  • Close off 26 April 2019

Are you looking for a new challenge?  In this role you will enjoy working for a well-established non-for-profit Trust that embraces differences and values diversity.  You will be part of a busy community support team dealing with a large volume of client portfolios.

What’s in it for me?

  • You will advance your career by working closely with clients around Auckland, giving them more options and choice so they may enjoy improved lives.
  • Work for an organisation that is ever-changing and developing in order to provide the best possible outcomes for each and every client and staff member.
  • Enjoy managing cases over long periods of time and building valuable working relationships with clients and community groups to make a difference.

Duties include:

  • Case management – providing needs assessments and organising service provision to ensure clients have access to what they need in order to be independent
  • Managing budgets effectively and explore, negotiate and document all support and services options for clients
  • Ensuring all case paperwork and documentation is kept up to date and any follow up is completed within a timely manner
  • Develop risk management plans for clients and assist with crisis intervention and contingency planning when required
  • Work as part of a team actively participating in training and development and looking for solutions for problems
  • Maintaining health and safety within the office and when out meeting with clients
  • Manage clients exit from the service as required
  • Project work and other adhoc duties

To be considered you will ideally have:

  • A qualification and experience within social services, education, insurance or related businesses
  • An interest in helping others and working with a diverse range of people
  • Excellent communication skills, professionalism, resilience and empathy
  • Intermediate to Advanced MS office and excellent reporting writing skills
  • The ability to manage a budget
  • Excellent time management to manage large case loads
  • A full-driver’s license and confidence with driving around Auckland to appointments
  • Work well in a team and be a positive member of the team happy to contribute to solve problems and identify opportunities
  • Self-motivation and the ability to work independently
  • The ability to embrace change and enjoy continuing training and development

If you are looking for a long-term career for an established organisation where you will be making a difference apply now to be considered.

Natasha Fletcher
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