Job Type: 3 months Contract - Full time

Start date: Immediately

Hours: Mon- Fri (8 am -5pm)

Location- Mt Wellington

Are you passionate about our community and making a difference to peoples lives? Great opportunity to work for a not-for-profit organisation, whose main focus is to provide people with disabilities access to an array of services designed to make life easier and more meaningful. This is a great opportunity to be part of a remarkable organisation and team that aims to make a difference in the lives of disabled people! 

We are seeking two motivated and adaptable Continuation Support Officers to join our Facilitated Support team on a temporary basis. These roles are designed to create additional capacity within the team, enabling our Customer Service Representatives to undertake further training and development.

While the primary focus will be on continuation work, these roles are flexible and will also include client-facing interactions, scheduling and bookings, and a variety of administrative tasks.

Key Responsibilities

• Review client files and support plans, ensuring accuracy and identifying need for reassessment
• Maintain and update client records and documentation
• Coordinate and schedule client assessments, applying priority frameworks
• Liaise with clients, representatives, and external providers
• Support booking management, including reallocating cancellations and managing urgent requests
• Complete general administrative and ad hoc tasks as required

About You

• Confident communicating via phone and email with a professional and empathetic manner
• Strong communicators with the ability to manage expectations clearly
• Highly organised with excellent attention to detail
• Comfortable using systems such as Outlook, Word, Excel, and Socrates
• Able to make sound, timely decisions within guidelines
• Flexible, adaptable, and willing to take on a variety of tasks
• Comfortable working in a fast-paced, evolving environment
• Experince in Health or disability support environment

What We Offer

• A supportive and collaborative team environment
• Comprehensive training during the initial onsite period
• The opportunity to contribute to meaningful client outcomes
• Varied work with exposure across multiple service functions

Immediate start, good hourly rate, flexibility with hours, full time. You will get the opportunity to be part of a hard working organisation that are passionate about delivering a high level of service to their valued clients in the community.

If you are passionate about client-centred support and want to contribute to positive outcomes for disabled people and their families, we would love to hear from you.