Do you possess excellent customer service skills and are a strong administrator who thrives in a busy, structured environment and enjoys supporting others? We have the perfect temporary role for you! This is a 3 month temporary role with the potential to go permanent for the right person. 

This role is full time, Monday-Friday in office, at our client's West Auckland premises. 

About the Role:

In this role, you’ll be based in Avondale where you will be working for our client who is a family owned business in property maintence and home services. 

Their small office team is at the heart of their operations, supporting technicians across all their services. This is a multi-faceted role and you will need to be comfortable learning most office functions and stepping in to support colleagues when others are away. Reliability is essential — every team member is key to the success of their operation!

Key Responsibilities:

• Managing inbound and outbound phone and email communications with customers and scheduling appointments
• Managing a busy shared inbox, where you’ll deal with online booking requests, 
  insurer queries, and customer updates.
• Accurately quoting and booking services.
• Maintaining and updating job records.
• Liaising with insurance companies and customers regarding jobs.
• Processing jobs - and ensuring all necessary follow-ups and documentation are handled with care and accuracy.
• Interpreting technician notes and translating them into clear, accurate insurance 
  updates.
• Supporting the wider team to ensure deadlines and timeframes are met

What You Bring:

• Experience in office administration and customer service (3 years+) - insurance, 
  trades, or service-based industries an advantage.
• Advanced MS office and Tech-savvy
• Strong verbal and written communication skills 
• Calm, empathetic, and customer-focused 
• A proactive problem solver with strong initiative
• Highly organised with great attention to detail
• Resilient, flexible, and comfortable supporting others to meet deadlines
• Permanent residency or NZ Citizenship. 

If this sounds like you APPLY NOW!