Location: Onehunga, Auckland

Hours: 40 hours (Mon- Fri)

Are you a motivated and detail-oriented individual with a passion for providing excellent customer service? Do you enjoy working in a fast-paced environment where you can make a real impact? We're looking for an experienced Customer Service & Sales Support Administrator to join our team!

Responsibilities

• Respond to internal and external enquiries related to orders, customers, stock, pricing, and general support needs.

• Process customer orders efficiently and accurately, and provide timely assistance to customers.

• Coordinate with third-party service providers such as freight and transport companies, as well as suppliers.

• Perform warehouse administration duties to a high standard.

• Support the sales team by assisting in customer account management and sales growth activities.

• Build and maintain strong relationships with customers, providing ongoing support and service.

What We’re Looking For

• Excellent communication skills – written and verbal.

• Strong attention to detail and accuracy in all tasks.

• Ability to multitask in a busy environment

• Basic knowledge of New Zealand geography (North and South Island), as we book a high volume of parcels daily and this helps with selecting the correct service provider

• Confidence in entering and managing orders in our system, including stock viewing and data entry

• Knowledge but not necessary as we can training but can be a plus in Freight forward

• Answer the phone, face the customer as we have customers coming to the door and all the other things that a CS do
• Applicants must hold New Zealand citizenship or residency.

Qualifications & Experience

• Minimum 5 years of experience in administration and customer service roles.

• High proficiency in Microsoft Excel, Word, and database management.

• Experience in sales or sales support (preferred but not essential).

• Experience with stock management systems and processes (a bonus).

Why Join Us?
You’ll be part of a supportive and dynamic team that values initiative, collaboration, and a bit of fun along the way. If you're someone who thrives in a busy environment and enjoys a mix of admin, customer interaction, and sales support – we’d love to hear from you.

Apply now by sending your resume and a short cover letter. Only shortlisted candidates will be contacted.