A global fintech organisation is looking for a senior-level Application Support Engineer to manage and troubleshoot its global technology platform, supporting a major international client.

We’re looking for a technically strong, professional operator - someone who can diagnose issues deeply, communicate with confidence, and operate effectively within a structured corporate client environment.

 Auckland-based | Hybrid working | Global support function

 What You’ll Be Doing

• Providing Level 2/3 technical application support
• Performing detailed log file analysis and root cause troubleshooting
• Diagnosing production issues across application, OS and network layers
• Supporting Linux / Unix environments
• Investigating connectivity issues (TCP/IP, network up/down scenarios)
• Writing and modifying shell scripts (light Java knowledge ideal)
• Working within an ITIL service management structure
• Acting as a senior escalation point for a key global client
• Collaborating with engineering teams across Auckland, London, Toronto & Prague

This role requires someone methodical, logical, and technically mature — not someone who simply escalates tickets.

 What We’re Looking For:

• Strong hands-on experience with:
• Linux / Unix environments
• Log analysis & structured troubleshooting
• Shell scripting (Bash)
• SQL databases
• TCP/IP & network fundamentals
• ITIL-aligned support frameworks

 Highly Regarded:

• Git or Ansible exposure
• Experience supporting enterprise applications in corporate environments
• Ability to engage professionally with senior client stakeholders
• Logical, analytical problem-solving approach
• Capital markets experience is not essential — strong technical application support is.

 The Good Bits:

• Hybrid working
• Small, high-calibre team
• Direct engagement with a major global client
• International collaboration across multiple regions
• Genuine ownership of incidents and resolution
• Clear handover and onboarding from current incumbent

If you are a senior application support engineer who enjoys deep troubleshooting, structured environments, and professional client interaction — this is a rare opportunity.

Please note - this role is Auckland-based and requires full working rights in New Zealand. Regret: no overseas applicants. 

Immediate start preferred - Apply now or reach out confidentially.