Our client is an international organisation who is a leading provider of risk and claims management services throughout the world and they are looking for a bright and motivated customer service professional to join their Auckland based team.

In this role you will be working within a busy team providing exceptional customer service to clients while managing appointments and triaging to progress claims in an efficient and professional manner.

This is a long term temp assignment working full time hours (Mon-Fri) and based within Auckland's CBD.

The Role

• Assisting with accurate lodgement of claims information collected through emails or calls.
• Assisting with management of claims, ensuring they are processed in a timely manner and with a high level of accuracy
• Answering incoming calls from our Customers, Clients and Supply Chain network
• Gathering appropriate level of information and details to complete a comprehensive triage with customers.
• Planning and booking assessment appointments in consultation with Assessors, and other services as required
• Participating positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• Understanding and interpreting insurance policies across a range of products
• General administration duties related to claims including information gathering, follow-up with repairers and obtaining photos, quotes, requotes and any additional information
• Other ad hoc duties as required by the case management team

The Candidate

• Previous experience in a fast paced customer service/call centre role is essential
• Knowledge of insurance operational processes, practices and risk management would be an advantage
• Strong resilience and able to work in a high-pressured environment
• The ability to multi-task and problem solve with an eye for detail
• Excellent customer service skills; empathy and dispute resolution capability, with strong influencing and negotiations skills
• Competent in use of Microsoft Office, with the ability to efficiently learn new systems
• Ability to meet critical timeframes and deadlines
• Enthusiasm and initiative, with the willingness to contribute to a dynamic, professional and positive team environment

If this sounds like the perfect position for you and you are available to start immediately then please apply now to avoid disappointment - this role will be filled ASAP!