We are seeking dedicated Mental Health & Addictions Advisors to join our team and provide compassionate, person-centred support to people when they need it most. In this remote role, you will be a trusted first point of contact for individuals seeking help with mental distress, depression, alcohol and other drug concerns, gambling harm and other life challenges. Through active listening, brief interventions and practical guidance, you will help people feel heard, supported and empowered to take positive steps towards their wellbeing.

This role operates on a 24/7 rotating roster. Applicants must be flexible and available to work a variety of shifts. Full-time or part-time opportunities available.

Key Responsibilities: 

• Provide compassionate, person-centred support via phone, text, email and online chat.
• Conduct initial assessments and screening to identify individual needs and concerns.
• Deliver brief interventions, emotional support and practical guidance.
• Recognise and respond appropriately to risk, mental distress and crisis situations.
• Develop support plans and connect individuals with appropriate services, referrals and ongoing care.
• Support people experiencing a range of mental health, addiction and related life challenges.
• Work collaboratively with colleagues to ensure safe, responsive and high-quality support.
• Participate in ongoing training, professional development, reflective practice and supervision.

 About the Ideal Candidate:

• A minimum Level 4 qualification in Health and Wellbeing, or a relevant qualification in mental health, addiction support, counselling or a related field.
• Excellent listening, communication and interpersonal skills.
• A compassionate, empathetic and non-judgemental approach.
• The ability to remain calm, think clearly and exercise sound judgement in challenging or high-pressure situations.
• Strong problem-solving skills and the ability to recognise when additional support or escalation is required.
• A willingness to learn, develop professionally and contribute positively to a supportive team environment.
• Flexibility and availability to work a 24/7 rotating roster.
• Must have valid working rights in NZ.

Apply now to become part of a team helping people feel heard, supported and empowered to take their next steps towards wellbeing.