We are seeking a warm, organised and reliable Medical Receptionist & Accounts Assistant to join a specialist oncology practice in Remuera. 

This is a varied, hands-on, permanent role, suitable for someone who enjoys working with people and is comfortable balancing reception duties with accounts support. The hours in this role are 32 - 40 hours per week. 

As the first point of contact for patients, you will play an important part in creating a welcoming, supportive and professional experience for patients. 

About the role

Working closely with the accounts manager, clinicians, nurses and administrative team, your responsibilities will include:

• Medical reception: Welcoming patients and visitors, answering telephone calls, managing appointments and recording messages accurately.
• Patient administration: Registering new patients, maintaining accurate patient records and ensuring referrals and clinical documents are processed and filed correctly.
• Patient care and communication: Keeping patients informed of delays, responding to enquiries with empathy and professionalism, and communicating patient needs to the appropriate team members.
• Accounts support: Preparing patient invoices, processing and receipting payments, assisting with patient account reconciliations and supporting debtor management.
• Accounts payable: Processing supplier invoices, receipts and statements, maintaining accurate records and assisting with reconciliations and payments.
• General administration: Monitoring and responding to emails, processing incoming and outgoing mail, scanning documents, maintaining office supplies and helping keep the practice running smoothly.
• Confidentiality and compliance: Handling sensitive patient and financial information with the utmost discretion and care.

About you

You will be a personable and proactive team player who understands the importance of delivering excellent service in a healthcare environment.

Ideally, you will bring:

• Previous medical reception/medical administration experience.
• Strong organisational skills and excellent attention to detail.
• Confidence communicating with a wide range of people in a friendly, calm and professional manner.
• Solid computer skills and the ability to learn new systems quickly.
• Basic accounts knowledge and confidence handling invoices, payments and reconciliations.
• A high level of accuracy, initiative and the ability to manage competing priorities.
• A compassionate, patient-focused approach and a genuine commitment to confidentiality.
• The flexibility to support the wider team when needed.
• Experience with health insurer claims (including Southern Cross) and Incisive practice management system would be an advantage, but is not essential.
• As this is a permanent position, NZ citizenship or NZ residency is required.

If you are approachable, dependable and well organised, and would enjoy contributing to a specialist healthcare practice where patients always come first, we would love to hear from you.

Please submit your CV and a brief cover letter outlining your relevant experience and availability.