Location: Mt Albert, Auckland
We are looking for a motivated Service Desk Analyst to join an established IT support team, providing frontline technical support across a modern Microsoft environment.
This is a great opportunity for a junior Service Desk Analyst or recent IT graduate looking to build their career. While extensive commercial experience isn't essential, ideally you'll have some practical experience, exposure or training across modern Microsoft technologies including Intune, Exchange Online and Microsoft Defender.
The Role
Provide first-line IT support via phone, email and service desk systems.
Troubleshoot Windows, Microsoft 365, hardware, software and mobile device issues.
Support Microsoft Intune, Exchange Online and Defender environments.
Assist with user accounts, access, device setup and deployment.
Provide remote and occasional on-site technical support.
Escalate more complex issues to infrastructure and specialist teams.
Maintain accurate service desk and asset records.
About You
Ideally, you'll bring:
Some Service Desk, IT support or relevant hands-on technical experience.
Exposure to Microsoft 365, Intune, Exchange Online and Microsoft Defender.
Good Windows and end-user device troubleshooting skills.
Strong communication and customer service skills.
A proactive attitude and willingness to learn.
Junior candidates and recent IT graduates are welcome to apply, particularly those who have gained hands-on Microsoft experience through study, internships, certifications, labs or previous support roles.
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