We are currently seeking an experienced and compassionate Medical Receptionist to join a busy mental health service in a temporary full-time role. This position is Monday to Friday, starting 13th July for 4-6 weeks and possibly longer. 

This role would suit someone who is professional, empathetic, and confident supporting patients within a mental health environment. Strong communication skills and a calm, caring approach are essential.

About the Role

As the first point of contact for patients and visitors, you will play a key role in creating a welcoming and supportive clinic environment while ensuring the smooth day-to-day running of reception and administration functions.

Key Responsibilities

• Meeting and greeting patients attending clinic appointments
• Booking follow-up appointments and managing schedules
• Handling incoming phone calls and patient enquiries
• Identifying and escalating urgent calls to the appropriate clinical staff
• Providing administrative support to the wider team
• Maintaining accurate patient records and confidentiality
• Assisting with general reception and office duties

About You

• Previous medical reception or healthcare administration experience preferred
• Comfortable working within the mental health sector
• Empathetic, patient-focused, and professional communication style
• Strong organisational and multitasking skills
• Ability to remain calm and professional in sensitive situations
• High level of confidentiality and attention to detail
• Available to start ASAP and commit to a temporary assignment

What’s on Offer

• Full-time hours, Monday to Friday
• Supportive team environment
• Opportunity to make a positive difference within the healthcare sector
• Immediate start available

If you are an experienced receptionist who enjoys helping people and thrives in a caring healthcare environment, we would love to hear from you.