Are you highly organised, detail-focused, and confident working with CRM systems and financial data? We're looking for a Fundraising Administrator to join a small but busy team working 20 hours a week for the next 3-6 months.

This is a hands-on, process-driven role at the heart of our fundraising operations. You'll be responsible for keeping our Microsoft Dynamics CRM database accurate, processing regular donations, and ensuring our supporter data is clean, consistent and ready for campaigns and reporting.

About the Role

Working 20 hours per week located in Mechanics Bay – Central Auckland, you'll manage the day-to-day administration of our donor and payment data, with particular attention to our fortnightly payment runs on the 15th and 28th of each month. You'll need to be organised, deadline-driven, and comfortable moving between detailed data tasks and time-sensitive processes.

Key Responsibilities

• Maintain accurate supporter, donor, pledge and payment records in Microsoft Dynamics CRM
• Set up and maintain regular donations in CRM and payment platforms (Flo2Cash and Windcave)
• Process fortnightly and ad hoc donation payment runs
• Manage declined and rejected payments, including retries and outcome recording
• Import/export data between CRM, payment systems and external providers
• Clean, validate and reconcile data across systems
• Prepare segmented supporter lists for fundraising, direct mail and telephone campaigns
• Process inbound campaign files and update supporter/regular giving records
• Produce fundraising, donor and finance reports using CRM and Excel
• Troubleshoot bounced emails, returned mail and outdated records
• Prepare suppression files to protect existing supporters from external contact
• Follow secure data handling processes for all supporter information
• Support database testing, process improvements and documentation

About You

• Strong experience with Microsoft Dynamics CRM, or a comparable CRM/fundraising database
• Advanced or strong intermediate Excel skills (data cleaning, reconciliation, imports/exports)
• Experience processing financial transactions, donations, direct debits or recurring payments
• Comfortable working with large, detailed datasets
• Excellent attention to detail and a knack for spotting inconsistencies
• Confident following established processes and user guides
• Quick to pick up new systems (e.g. Flo2Cash, Windcave)
• Strong written communication skills, with confidence liaising with supporters and providers
• Sound understanding of privacy and secure data handling
• Able to work independently and get up to speed quickly

Experience in fundraising, charities, membership organisations, regular giving, accounts receivable or subscription billing will be highly regarded.

Why This Role

This is a great opportunity for an experienced data or fundraising administrator to step into a busy, meaningful role and make an immediate impact. You'll join a supportive team, work with well-established systems and processes, and play a key part in keeping our fundraising operations running smoothly.

Apply now — we're looking to move quickly given the immediate start date.