• Permanent role, 42.5 hours per week
• 8.15am to 5.15pm, Monday to Friday
• One Saturday required out of every three, 9 – 1pm

Our client is a well-established, locally owned business with a long-standing reputation for delivering exceptional eye care and vision solutions. Their purpose is simple: to improve people's lives by providing outstanding service and personalised care. Every member of the team plays an important role in creating a positive patient experience, and they're looking for a passionate Frame & Lens Specialist to join their team.

About the role:

This is far more than a retail position. You'll be a trusted advisor, helping patients find the right frames and lenses to suit their lifestyle, prescription and personal style, delivering an exceptional level of care from the moment they walk through the door.

Working alongside the Optometrists and practice team, you'll confidently dispense prescriptions, assist with preliminary testing, provide expert advice on frames and lenses and support the smooth day-to-day running of the practice.

What a typical day looks like:

• Interpreting and dispensing optical prescriptions
• Assisting patients in selecting frames and lenses that meet their individual needs
• Managing appointments, patient records and general administration
• Assisting with stock management, ordering and retail displays
• Working with the wider team to achieve sales and service goals

About you

You'll be someone who genuinely enjoys helping people and takes pride in delivering outstanding customer experiences. If you have a strong background in retail, healthcare or another customer-focused environment and are looking to build a career in the optical industry,  you will receive great training and support to help you develop your technical skills.

Ideally you'll bring:

• A passion for delivering exceptional customer service
• Strong communication and relationship-building skills
• Excellent attention to detail and organisational ability
• Confidence using computer systems and learning new software
• A positive, proactive approach and the ability to work well both independently and as part of a team

If you're motivated to learn, enjoy working with people and are committed to delivering exceptional service, this could be the perfect opportunity to upskill into a rewarding profession.